Track management effectiveness in major Government departments

Public consultations on major issues

Reality check on message effectiveness/relevance

Measure performance against targets

Collect, collate and analyse data from thousands of individuals

Employee surveys

Instant reporting from / consultation with, remote managers

Collect key performance data quickly

Management “pulse” surveys

Track effectiveness of change programmes

Real-time customer satisfaction on major projects

Multi-national, multi-lingual data collection

Simultaneous monitoring of customer, employee, supplier and shareholder reactions

International Standards checklists and audits

Organisation-wide checks on Sarbanes-Oxley readiness and other compliance issues

Understand/change management priorities

Employee surveys

See "Benchpoint Drives Change Management"

Understand the current organisational climate

Establish and validate the agenda for change

Monitor communications reach and effectiveness

Track progress and effectiveness of change initiatives

Take selective action to improve change readiness and effectiveness

See "Benchpoint Drives Change Management"

Understand perceptions of different audience

Monitor communications effectiveness

Track changes in public perceptions against communications activity

Public opinion surveys

Public consultation exercises

Measure the success of campaigns

Pre-test messages and communications media

Demonstrate levels of support for controversial activities

Understand the barriers to support in various "publics"

See "Measurement Summit" Case history

Real time customer satisfaction measurement

Pre-testing of new products and services

Understand own and competitors’ strengths and weaknesses

Track customer reactions to marketing initiatives

Manage sales channels and understand re-seller issues

Track analysts and financial journalist perceptions

Track shareholder opinion and satisfaction

Organisation-wide checks on Sarbanes-Oxley and other compliance issues

Risk management scenarios

“Quick and dirty” surveys of financial data and business sentiment

Track opinions of legislators, journalists and other key publics

Collect evidence for official enquiries

Monitor local or national issues through a panel of respondents

Employee satisfaction surveys

Values and behaviour surveys

Organisation effectiveness measurement

360 degree appraisals

Organisational change management

Training effectiveness and relevance tracking

Training needs audits

Safety audits

Benchmarking

See "BenchpointTM Drives Change Management"

See"Benchpoint increases HR capabilities"

Employee satisfaction

Communications effectiveness and reach

Communications audits

Pre-testing of messages and media

Employee reactions to major communications initiatives

Employee surveys

Communications surveys

Client satisfaction surveys

Compliance studies

Organisation-wide checks on Sarbanes-Oxley readiness and compliance

Management surveys and measurement

Organisational effectiveness measurement

Diversity studies

Consultations on policy, processes, etc

Evidence gathering

Training requirements surveys

Training effectiveness and relevance surveys

Values and behaviours studies

"Quick and dirty" reporting

Employee motivation and satisfaction

Council Taxpayer satisfaction

Consultation on planning and infrastructure proposals

Compliance surveys

See "London Parking Case History"

Establishment and/or confirmation of agendas

Testing and validation of assumptions

Project control and monitoring

Understanding and monitoring solution effectiveness and relevance

Risk management scenarios

See "Benchpoint Drives Change Management"

Public opinion surveys

Tracking journalist opinions

General surveys to generate news coverage

Pre-testing of advertisements

Specialist panels

Testing market scenarios and new product concepts

Measuring Communications Effectiveness and ROI

Testing price barriers

Sales lead creation

See "Measurement Summit" Case history

Simultaneous evaluation of employee, customer and supplier confidence

Scenario testing

Understanding shareholder opinion in contested bids

Rallying support

Collecting views for a PR  or advertising campaign

Patients and carers' panels

Professional surveys

Clinical trial feedback

NHS trust recruitment

Instant, high-value opinion surveys

Select panels

Questionnaire design and testing

Statistical analysis and interpretation

Real time project control and customer satisfaction measurement

Remote project team co-ordination

Testing internal understanding of project scope, customer requirement and strategic importance

See" Benchpoint cuts the risks on multi-billion integration projects

Shareholder opinion tracking

Analyst opinion tracking

Electronic remote voting

Shareholder/analysts reaction to major events